Share this job

System Administrator - Opentext Content Server

Date: Jan 14, 2019

Location: Mississauga, ON, CA

Company: Hatch

Requisition ID: 16219 

Job Category: Information Technology 


With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.



iPas DM is Hatch’s Global Document Management and Control application, based on Opentext’s Content Server, and forms part of the iPas suite. iPas is the Hatch brand for our common suite of project delivery tools, including all of our project management and design systems. iPas provides an integrated platform to support our business processes that are consistent with Hatch’s best practices on Capital Projects.

This role will provide support for iPas DM, including analysis and recommendation of solutions to business requirements within the product and other related tools within the wide range of iPas toolsets. The key customers are document and engineering control, procurement and project support coordinators.



  • Provide technical support for iPas DM and associated software components in a complex mission critical environment
  • Manage, support, and resolve complex software, vendor and proprietary technical issues
  • Monitor iPas DM, document and analyze problems, and publish maintenance schedules
  • Identify and resolve medium to highly complex production problems for support of iPas DM
  • Perform regular security monitoring to identify any possible intrusions
  • Analyse functional requirements from business/project users and provide recommendations to address the needs
  • Identify proactive solutions for recurring technology occurrences to benefit the business
  • Maintain system documentation
  • Maintain and provide infrastructure improvements to existing iPas DM instances
  • Provide support and training guidance to Administrators
  • Maintain current knowledge of relevant technologies as assigned
  • Maintain SLA, system availability, capacity management and performance KPI
  • Collaborate and interact with various stakeholders including the ICT team
  • Work closely with application development teams and vendors to tune and troubleshoot applications
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Willing to work after hours as part of a global team
  • Lead and participate in efforts to develop and implement processes for application and system monitoring
  • Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
  • Support integration between various systems using available API's and web services
  • Develop work plans and track/report status of assigned projects/tasks
  • Responsible for problem management activities such as issue resolution and root cause analysis
  • Adhere to standards and processes for systems in Hatch
  • Take direction from the System Administration Technology Lead, Technical Specialists and relevant Product Managers to understand the requirements for systems
  • Provision of 2nd and 3rd Level Application Support. For example, from project setup and user administration to performance analysis and technical troubleshooting



  • Minimum 5 years hands-on technical experience with Opentext ECM and related modules including experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
  • Experience on failover, high availability, disaster recovery, business continuance
  • Experience in business process design and automation. Best practice approach with technology efficiency, and effectiveness.
  • Data analysis and modeling – data taxonomy
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering iPas DM
  • Excellent problem solving/analytical skills and knowledge of analytical tools
  • Excel at the highest technical level of all phases of applications systems analysis and scripting / programming activities
  • Excellent verbal, written communication. Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
  • Teamwork: Working together to achieve organizational and team goals. Ability to effectively interface with technical and nontechnical staff at all organizational levels



  • Excellent working experience with the following Content Server components:
    • Advanced understanding of Search components
    • Transferring data between multiple iPas DM instances, and other systems
    • Archiving
    • Communities of Practice
    • Remote Cache Server
    • Webforms, WebReports
    • Content Server workflow – design and support of advanced workflows
    • Brava Redlining
    • SEA Servlet / Secure external connectivity
    • Active Directory
    • Enterprise Connect
    • Auto Document Numbering, Object Impoter
  • Highly experienced with SQL, HTML, Javascript, Powershell
  • Exposure to any of the following programming languages: OScript, C#, Java, VB
  • Windows Server
  • SQL Server 2005/2008
  • XenApp Citrix, Tomcat, BizTalk server



  • Opentext certified
  • Bachelor’s degree or equivalent combination of education, training or work experience


We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. 

Job Segment: System Administrator, Developer, Engineer, Application Developer, Database, Technology, Engineering