Share this job

IT Service Desk Technician

Date: Jan 30, 2019

Location: Shenyang, 11, CN

Company: Hatch

Requisition ID: 18295 

Job Category: Information Technology 


With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

Hatch China is currently looking to engage a IT Service Desk Technician on a permanent basis in the Shenyang office. We are ideally looking for someone who is approachable, friendly and computer savvy.

An entry / intermediate level role, you will be working under the guidance of more experienced team members to assist our employees; troubleshooting and resolving technical problems including hardware, software and network problems.


Some of your day to day tasks may include:

  • Assist users with computer/printer/network-connectivity issues
  • Conduct day-to-day operation of all PCs and peripherals, whether stand-alone or network
  • Respond to enquiries and ensure internal service level agreements are maintained
  • Gather information and escalate to senior team members so they can anticipate and alleviate potential problems
  • Work with the team to maintain formal procedures and policies for consistency and increased productivity


We encourage applications from individuals who possess the following attributes, experience and skill:

  • Bachelor’s or master’s degree in computing or computer science discipline or equivalent combination of education, training or work experience
  • 1-5 years working experience at IT relevant positions
  • Can speak and write reasonable English
  • Previous experience working in a customer service role will be highly regarded
  • Excellent communication skills both written and oral
  • Team players who have a customer service focus
  • Analytical skills and troubleshooting methods
  • Keen interest in all things related to IT


This is an opportunity to join a professional, progressive organisation, gain industry experience and become a part of an inclusive, supportive team.



We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. 

Job Segment: Technician, Computer Science, Technology