Client Engagement Director

Requisition ID: 100392 

Job Category: Administration/Support 

Location: Brisbane, Queensland, Australia 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
 

Hatch is seeking a strategic and dynamic Client Engagement Director to join the Global Client Action Team (CAT), supporting growth across the Australia-Asia region. Our team brings expertise across client engagement, business development, marketing, pursuit management, engineering, and project delivery. This role focuses on driving strategic account growth, strengthening senior client relationships, and improving integration across Hatch. At Hatch, we challenge our clients with innovative ideas that elevate their performance, and we empower our people to take initiative and lead beyond traditional role boundaries.

Based in Brisbane, you will work closely with business leaders and client-facing teams across the region to shape differentiated, client-centric value propositions and improve win outcomes. Drawing on your experience in securing and growing client opportunities, you will act as a coach and strategic partner, supporting teams to strengthen client engagement and position Hatch for long-term success.

You will operate within the Client Engagement stream, collaborating with Proposal and Pursuit Governance teams, and leveraging established methods, tools and resources to deliver consistent, high-impact outcomes. 

As the successful candidate, you will: 

• Act as a strategic partner to Australia-Asia business leaders, shaping account priorities, aligning pursuits with growth objectives and driving a coordinated “One Hatch” approach across clients and sectors
• Serve as a professional internal coach and expert in both winning work and key account management, providing Hatch business leaders with knowledge, coaching and advice on developing client relationships
• Leverage Client Action Team tools and methods to guide consistent, high-impact client engagement outcomes:
  • Build capability across the business by supporting account planning and strategic client engagement approaches, facilitating company-wide sales training programs
  • Guide Account Managers in developing and executing effective account plans
  • Partner with business leaders to review and prioritise their work-in-view pipeline, interpret market trends, and identify key pursuits
  • Engage with pursuit teams, coaching and helping them to shape client planning, pre-positioning, and win strategy
  • Ensure clear and compelling value propositions with consistent messaging, aligned to client priorities and a “One Hatch” approach
  • Build and uplift client-facing presentation capability, coaching teams to improve their effectiveness in key client interactions, including presentations and interviews
  • Lead post-engagement client feedback and growth actions, capturing insights to strengthen relationships, and coaching business leaders to identify follow-on opportunities
• Demonstrate one of our Hatch values and “Act like an owner” in your role - measure results and identify areas for improvement 
• Answer basic questions on other areas the Client Action Team supports -  proposals and pursuit governance, etc.
• Act as a visible Client Action Team presence, enabling effective client engagement across the Australia-Asia region

You bring to the role:
You bring significant experience in Engineering Account Management or Business Management, with recent and relevant experience relating to winning work in a professional services environment. You are motivated by achieving successful outcomes and enabling teams to secure and grow client partnerships. You have hands-on experience leading major pursuits (typically $10M+), with a proven ability to guide strategy and contribute to success. A bachelor’s or postgraduate degree in Engineering is preferred, but you may also have a business qualification combined with relevant industry experience.  You will bring experience within one of Hatch’s core sectors Metals, Energy or Infrastructure, ideally from Energy and/or Infrastructure. Success in the role will be shaped by your strong commercial acumen, along with high emotional intelligence, reliability, and curiosity. Skilled at building trusted relationships, both internally and externally, you are effective in influencing both peers and business leaders.  Experience working directly with relevant client contacts will also be an advantage.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

As an accredited Employer of Choice for Gender Equality (WGEA) and Equal Opportunity Employer, we are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Within Australia, this includes supporting and encouraging a flexible workplace and a comprehensive benefit offering. If you have any special needs requirements, please discuss with us and we will do our utmost to accommodate your request.