Service Desk Technician

Requisition ID: 96886 

Job Category: Information Technology 

Location: Brisbane, Queensland, Australia 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Are you passionate about helping people and solving tech challenges? We’re looking for a Service Desk Technician in Brisbane who thrives on delivering outstanding support and creating positive experiences for our users. If you enjoy troubleshooting, building relationships, and working in a collaborative team, this could be the perfect role for you.

What You’ll Do

• Be the go-to person for technical support across hardware, software, and network issues.
• Diagnose and resolve problems quickly to keep our users productive and happy.
• Maintain exceptional service standards and ensure every interaction leaves a positive impression.
• Work closely with your team to improve processes and share knowledge.
• Stay ahead of technology trends and bring fresh ideas to the table.

What We’re Looking For

• A natural communicator who loves helping people and making their day easier.
• Solid technical skills with PCs, networks, and Microsoft Office.
• Previous experience in a service delivery or client-facing role.
• Ability to juggle priorities, stay calm under pressure, and meet deadlines.
• A proactive mindset and a genuine enthusiasm for learning and growth.

Bonus Points For

• Experience in IT support or service desk environments.
• Certifications like CompTIA A+ or Microsoft credentials.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.