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Service Desk Technician (Calgary)

Date: Jul 30, 2019

Location: Calgary, AB, CA

Company: Hatch

Requisition ID: 21851 

Job Category: Information Technology 


With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.


This is an excellent career opportunity for a creative individual who strives to deliver superior technology solutions to external and internal clients. At Hatch you will work in a team setting around the globe and be based in Calgary, Alberta. We are in search of a task oriented, self-starter who is confident and has exceptional communication and analytical skills. You will be a person who thrives in an open world environment, but knows how to find a balance with guidelines. You are also a person that can work around flexible working hours as we are bound working with people in various time zones.



  • Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
  • Prioritize and manage service support requests in line with expected service levels targets;
  • Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects;
  • Must be able to deploy image and software to computers locally and remotely;
  • Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required;
  • Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
  • Promote and adhere to departmental and organizational information security policies, standards and procedures;
  • Perform other related duties incidental to the work described;
  • Strive for excellence in customer service in line with the company values and expectations;
  • Ability to work overtime or flexible time when required.



  • Post-secondary education in a related field;
  • Minimum 2+ years of experience in the field or in a related area;
  • CompTIA A+ certification is an asset or related certifications;
  • Proficient in Windows 7 and 10 and Microsoft Office 2016 suite;
  • Knowledge in Active Directory, Exchange, Office 365, Skype For Business, SharePoint, SCCM, SAP is an asset;
  • Knowledge in Engineering software’s (Autodesk, Bentley, MATLAB, SolidEdge etc.) is an asset (not a requirement);
  • Knowledge of current technologies, commonly-used corporate Service Desk concepts, practices, and procedures;
  • Knowledge of corporate networking protocols, routers, switches, VLAN’s, Windows servers is an asset (not a requirement);
  • Able to follow instructions and pre-established guidelines to perform the functions of the job;
  • Experience with IT ticketing systems such as Zendesk, ServiceNow is an asset;
  • Ability to communicate effectively in English both written and verbally;
  • Ability to lift computer equipment as required (up to 50 lbs);
  • Able to independently work on special projects as assigned;
  • Other duties as assigned.


We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. 

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