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Service Desk Intern - Montreal (Fall 2022)

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Date: Jul 20, 2022

Location: QC, CA

Company: Hatch

Requisition ID: 64962 

Job Category: Digital; Campus 

Location: Montreal, QC, Canada 
 

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.
 

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

 

 

Hatch is seeking a Service Desk Co-op Student with interest in Information Technology for a 4 month internship starting in September 2022. Reporting to the Help Desk Manager you will support offices globally working from our Montreal office.  

 

As the successful candidate, you will:

  • Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services
  • Prioritize and manage service support requests in line with expected service levels targets
  • Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects 
  • Must be able to deploy image and software to computers locally and remotely
  • Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required
  • Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead
  • Promote and adhere to departmental and organizational information security policies, standards and procedures
  • Perform other related duties incidental to the work described 
  • Strive for excellence in customer service in line with the company values and expectations
  • Ability to work overtime or flexible time when required 

 
Education and Experience:  

  • Currently studying for a college degree with some experience in desktop/technical support in a Microsoft Windows network environment
  • Bilingual (French/English)
  • Proficiency in desktop/technical support in a Microsoft Windows network environment
  • Ability to support Dell and/or HP laptop/desktop and Microsoft Office software suite is required
  • Familiarity with standard helpdesk software and a good knowledge of remote user support
  • Ability to function well in a team environment 
  • Strong customer focus skills 
  • Microsoft certificate (an asset);
  • A+ certificate (an asset). 

 

Why join us?



What we offer you?

 

  • Flexible work environment
  • Long term career development
  • Think globally, work locally

 


We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.


Job Segment: Help Desk, Information Technology, Technical Support, QC, Information Security, Technology, Quality