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Application Administrator - Bentley Reality Modeling

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Date: Dec 4, 2022

Location: Gurugram, Haryana, IN

Company: Hatch

Requisition ID: 64461 

Job Category: Information Technology 

Location: Gurugram, Haryana, India 

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.


Looking to take the next step in your career? Hatch is currently seeking a highly motivated Bentley Reality Modeling Technical Product Configuration Specialist and Admin to join the Digital group in Gurgaon, India 


Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.    


Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.  


Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.   


They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.  


They take direction from the AMS Lead and System Administration Technology Lead.  


They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.  



As the successful candidate, you will: 

  • Provide technical support for all Reality Modeling software components in a complex mission critical environment  

  • Manage, support, and resolve complex software, vendor, and proprietary technical issues  

  • Identify and resolve medium to highly complex production problems for support of Reality Modeling applications  

  • Identify proactive solutions for recurring technology requirements to benefit the business  

  • Maintain reality Modeling related documentation and applicable Delivery Knowledge Portal pages 

  • Maintain current knowledge of relevant technologies as assigned  

  • Collaborate and interact with various stakeholders including the ICT team   

  • Work closely with application development teams and vendors to tune and troubleshoot applications  

  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments  

  • Willing to work after hours as part of a global team  

  • Lead and participate in efforts to develop and implement processes for application and system monitoring  

  • Lead and participate in efforts to implement application updates to include upgrades, patches and new releases  

  • Undertake integration between various systems consuming and using Reality Model data  

  • Adhere to standards and processes for systems in Hatch 


Key experience: 


  • Understand software and hardware requirements of varied Reality Modeling applications and systems that consume and display the data 

  • Understand the workflow and process requirements of Reality Modeling application systems  

  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering Reality Model data related systems and applications 

  • Display and execute logical and complex troubleshooting methods  

  • Excellent verbal, written communication, and ability to work well with others  

  • Teamwork: Working together to achieve organizational and team goals  

  • Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management  

  • Ability to effectively interface with technical and nontechnical staff at all organizational levels  



  • Minimum 3-5 years’ experience in a related survey, data acquisition, or Reality Model processing field  

  • 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)  

  • Experience with at least one of the following Design Tool platforms:  

  • Context Capture 

  • Recap 

  • Pointools 

  • Other PointCloud based applications and display systems 

  • Experience in process automation, best practice approach, technology efficiency, and effectiveness  

  • Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint   

  • Exposure to survey data, point clouds, reality models, mesh models, geospatial photogrammetry  

  • Exposure to systems that host and consume Reality Model data. 



  • Bachelor’s degree or equivalent combination of education, training or work experience 


Key design software experience: 

  • Context Capture 

  • Recap 

  • Bently Pointools 

  • Applicants with Descartes experience will also be considered 


Why join us?  

  • Develop innovation partnerships 

  • Think locally, work globally 

  • Engage with people who make a difference 


What we offer you?  

  • Flexible work environment. 

  • Long term career development  



Why join us?

What we offer you?


  • Flexible work environment
  • Long term career development
  • Think globally, work locally


We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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