Bentley Civil Application Support Specialist

Requisition ID: 92425 

Job Category: Information Technology 

Location: Gurugram, Haryana, India 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
 

Position: Bentley Civil Application Support Specialist

Looking to take the next step in your career? Hatch is currently seeking a highly Bentley Civil Application Support Specialist and Admin to join the Digital group in Gurgaon, India 

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.    

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.  

Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.   

They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.  

They take direction from the AMS Lead and System Administration Technology Lead, and work closely with the Application Development teams.  

They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.  

As the successful candidate, you will: 

• Leverage your experience using the OpenRoads Designer suite of tools to provide application level technical support for OpenRoads Designer and related products. 
• Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance and testing of OpenRoads\OpenRail workspaces both in and out of a ProjectWise managed workspaces environment. 
• Read, interpret and understand CAD standards from various sources and integrate requirements into OpenRoads\OpenRail workspaces. 
• Manage, support, and resolve complex software, vendor, and proprietary technical issues. 
• Assist in preparing and providing examples and datasets to the vendor as part of service ticket submissions and working with the vendor to have issues resolved.  
• Identify and resolve medium to highly complex production problems for support of applications.  
• Maintain system documentation.   
• Maintain current knowledge of relevant technologies as assigned.  
• Collaborate and interact with various stakeholders including the ICT team.   
• Work closely with application development teams and vendors to tune and troubleshoot applications.  
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.  
• Willing to work after hours as part of a global team.  
• Lead and participate in efforts to develop and implement processes for application and system monitoring.  
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases.  
• Adhere to standards and processes for systems in Hatch. 
• Responsible for the process from Development to Production release 

 
Key experience: 
Skills  

• Understand how OpenRoads and\or OpenRail Designer tools are effectively applied in a real-world environment. 
• Configuration\setup of OpenRoads\OpenRail workspaces. Ie Bentley configuration syntax, dgnlibs, annotation groups, sheet seed files, feature definitions, feature symbologies and element templates 
• Understand software and hardware requirements of varied departmental systems.  
• Understand the workflow and process requirements of complex application systems.  
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.  
• Excellent problem solving/analytical skills and knowledge of analytical tools.  
• Display and execute logical and complex troubleshooting methods.  
• Excellent verbal, written communication, and ability to work well with others.  
• Teamwork: Working together to achieve organizational and team goals  
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management.  
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.  
• Ability to work unsupervised and demonstrate progress.
• Desirable additional skills:
• Experience with Azure DevOps, Scrum\Agile software development methodologies and\or Git would be highly regarded.
• Willing to work in the office is highly desirable.

  
Experience  

• Minimum 3-5 years’ experience in the Civil Design field  
• Experience with at least one of the following Design Tool platforms:  
• OpenRoads Designer
• OpenRail Designer
• Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint   
• Experience with configuring OpenRoads\OpenRail to client specified standards is highly desirable. 
• Programming experience or experience with the MicroStation and OpenRoads SDK’s is highly desirable. 

 
Knowledge  

• Bachelor’s degree or equivalent combination of education, training or work experience 

  
Key design software experience: 

• OpenRoads Designer
• OpenRail Designer
• OpenRail Overhead Line Designer 
• Applicants with Inroads/MXRoads/GEOPAK experience will be considered.
   

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.