Knowledge Services Assistant (6 months Contract)

Requisition ID: 102395 

Job Category: Administration/Support 

Location: Gurugram, Haryana, India 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
 

KIRC Knowledge Services Assistant (Temporary Contract)

Location: Gurugram, India
Reports To: Global Manager, KIRC
Contract Term:  (6-month temporary contract)
Employment Type: Full-time Temporary Contract

About KIRC

The Knowledge & Information Research Centre (KIRC) is Hatch's global knowledge hub, delivering knowledge management, information services, research services, and knowledge & information literacy programs to employees worldwide. KIRC supports project delivery, business development, innovation, information governance, and knowledge sharing across Hatch's global operations.

Position Summary

The KIRC Knowledge Services Assistant provides administrative and operational support to the global KIRC team. The role is responsible for monitoring and triaging KIRC service requests, supporting catalogue maintenance and cataloguing activities, processing information resources, maintaining records, and assisting with day-to-day operational tasks.

This position is ideal for an organized, detail-oriented individual with strong administrative skills and an interest in information management, knowledge services, library operations, records management, or research support.

Key Responsibilities

Inbox and Request Management

• Monitor and manage the KIRC shared inbox.
• Triage and assign requests to appropriate KIRC team members.
• Respond to routine inquiries using established procedures.
• Track incoming requests and maintain service records.
• Follow up on outstanding requests and ensure timely resolution.

Catalogue and Collection Support

• Create and update catalogue records in the KIRC Online Catalogue.
• Perform basic cataloguing, metadata entry, and classification activities.
• Verify bibliographic information and resource descriptions.
• Assist with collection maintenance and record updates.
• Support processing of books, standards, reports, subscriptions, and other information resources.

Administrative Support

• Prepare reports, spreadsheets, and service statistics.
• Support subscription and membership administration activities.
• Maintain filing systems, databases, and tracking logs.
• Assist with document preparation and record management.
• Schedule meetings and coordinate team activities when required.
• Support onboarding, communications, and operational initiatives.

Information Governance and Quality Control

• Follow KIRC procedures, standards, and cataloguing guidelines.
• Assist with auditing and updating information records.
• Support information governance and compliance activities.
• Ensure records are complete, accurate, and properly classified.
• Identify duplicate or outdated records and escalate issues for review.

General KIRC Support

• Assist with knowledge management and information services projects.
• Support SharePoint and other KIRC systems as required.
• Contribute to continuous improvement initiatives.
• Perform other administrative duties as assigned.

Qualifications

Required

• Diploma or Bachelor's degree in Library & Information Science, Information Management, Business Administration, or a related field.
• 1-3 years of administrative, library, information management, records management, or knowledge services experience.
• Strong Microsoft 365 skills, including Outlook, Excel, Word, Teams, and SharePoint.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Preferred

• Experience with library management systems or online catalogues.
• Experience with metadata, cataloguing, or records management.
• Familiarity with SharePoint and content management systems.
• Experience working with global or virtual teams.
• Knowledge of information governance or knowledge management practices.

Key Competencies

• Customer service orientation
• Attention to detail
• Organization and planning
• Information management
• Problem solving
• Initiative and accountability
• Teamwork and collaboration
• Data accuracy and quality control
• Adaptability and continuous learning

Success Measures

The successful candidate will:

• Maintain timely processing of KIRC inbox requests.
• Ensure catalogue records are accurate and consistently maintained.
• Support delivery of high-quality KIRC services to global users.
• Improve operational efficiency through accurate tracking and administration.
• Contribute to effective information governance and knowledge management practices.
• Provide reliable administrative support to the global KIRC team.

Note: This is a six-month temporary contract position supporting KIRC operations during a period of increased service demand and operational initiatives. The position offers valuable experience in knowledge management, information services, cataloguing, research support, and information governance within a global engineering organization.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.