Technical Writer

Requisition ID: 94900 

Job Category: Information Technology 

Location: Gurugram, Haryana, India 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
 

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Technical Writer to join the Digital group in Gurugram, Haryana India.
 

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers

As the successful candidate, you will:
We are seeking an experienced a Technical Writer to assist with aligning our client’s policies and procedures and business process documentation as part of a performance improvement program.  The ideal candidate will have proven working experience in technical writing and have the ability to:

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience 
• Analyze existing and potential content of documentation 
• Create and maintain the information architecture required 
• Deliver high quality documentation paying attention to detail 
• Grasp complex technical concepts and make them easily understandable
• Works with a broad team of subject matter experts to obtain complex information, analyze it and transform it into technical documentation for various audiences; and implementation of the target state models as procedures and work instructions for key processes impacted by the business improvement project.

You bring to the role:

• Maintain standard documents database
• Support the documentation of business processes Gather, analyze and transform complex information into standard technical documentation
• Work closely with subject-matter experts to verify accuracy of technical information
• Provide assistance to subject-matter experts in producing technical documents
• Follow document management procedures to create new documents
• Develop best practices, templates, and style guides within the team
• Ensure standard and project templates are applied and follow in-house accepted styles 
• Produce and edit illustrations (charts, images, workflows) to support presentation of technical information
• Manage document development process from creation to publishing
• Control document versions and changes 
• Provide input on improvement of document management processes
• Collect standard terms and maintain a glossary of ET terminology

Qualifications
Skills

• Bachelor’s degree in Business or related technology field Advanced MS Office experience
• Working knowledge of MS Visio and Adobe Acrobat 
• Excellent command of English language, grammar and punctuation  
• Capable of transforming complex technical information into clear and readable documentation 
• Ability to clearly identify audience and ensure a suitable tone and level of complexity of documents 
• Detail-oriented with the ability to quickly absorb new technologies and concepts
• Collaborative work style and ability to gain cooperation of others
• Must be comfortable working in a fast-paced environment and adapt quickly to changing requirements
• Must be comfortable taking ownership of projects and tasks as needed
• Professional demeanor with high-level of integrity and strong work ethic
• Exceptional organizational skills
• Knowledge and interest in technology
• Must have excellent organization and planning skills.

Experience

• 3+ years of experience in technical writing
• Experience in a fast-paced technical environment. Exposure in the development of integrated business activity models for enterprise processes would be an asset
• Experience working in the Mining, Oil & Gas industries is preferred

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.