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Client Engagement Manager

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Date: Jan 18, 2023

Location: Houston, TX, US

Company: Hatch

Requisition ID: 79682 

Job Category: Marketing 

Location: Houston, TX, United States 

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.



Hatch is currently seeking a highly motivated Business Development professional to join our Global Client Action Team (CAT) in Pittsburgh, PA or Houston, TX.


Our global team of professionals is experienced in business development, marketing and pursuit management, engineering, and project management. While our experience is diverse our goal is singular – Help Hatch teams become more successful in their winning work efforts.


We challenge our clients with innovative ideas that help them take their business to higher levels.  We challenge our team to take on responsibilities and take initiative regardless of position title or job description.


In this role you will be an advisor to our senior leadership team for the USA region, partnering with the business unit leads and senior directors to support their most important pursuits. Our ideal person will draw from their own track record of sales success and assist these individuals’ efforts to identify and acquire new work and drive repeat business. You will be supported by several embedded Client Action Team best practices, tools and templates and resources.


As the successful candidate, you will:


  • Act as the Client Engagement “right hand” to our USA Regional Leadership Team.
  • Support the development and implementation of strategic account plans, consistent with regional and global business plans
  • Support regional leadership in the prioritization of their sales pipeline, including identification of must-win pursuits
  • Encourage Client Engagement best practices to position Hatch favorably
  • Facilitate Win Strategy Development and Executive-level strategy reviews on must win pursuits
  • As a persuasive messaging architect, provide input to Executive Summaries, including guidance on identifying and addressing client hot buttons
  • Prepare teams for client meetings and presentations, including short-list interviews
  • “Acting like an owner” in your role, measure results and identify areas for improvement
  • Deliver Hatch Sales Training courses
  • Support the USA region’s understanding and utilization of Hatch’s Total Client Management (CRM) system
  • Provide coaching of Client Engagement and Sales competencies, for all USA employees, per Hatch’s Leadership Development Framework
  • Support CAT Global mandates and serve as the face of them to the USA region

You bring to the role:


  • Bachelor degree or post-grad in Business, Marketing or Engineering
  • Minimum 15 years’ experience in an Account Manager, Business Development Manager, Commercial, Engineering, Project Manager or equivalent role, demonstrating increasing responsibilities over time
  • Minimum 5 years’ experience pursuing new business, specific experience in $10 Million (+) pursuits
  • Experience in one of Hatch’s core industries required (i.e. Metals, Energy, Infrastructure)
  • Existing client contacts in the U.S. is a plus
  • Strong business acumen combined with high Emotional Intelligence
  • Proven ability to build trusted relationships and influence from the side
  • Client Relationship Management (CRM) system experience a plus



Why join us?


What we offer you?


  • Flexible work environment
  • Long term career development
  • Think globally, work locally


We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.


Nearest Major Market: Houston

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