Engagement Manager

Requisition ID: 98124 

Job Category: Consulting; Engineering 

Location: Johannesburg, Gauteng, South Africa 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

CORE brings together the necessary elements of a project to achieve nameplate value and deliver peak asset performance. We take a staged approach to verifying technical readiness and ensuring organizational preparedness, right up to achieving full operational capacity. 

This role combines project and client leadership, commercial ownership, and people development, acting as the primary day-to-day interface with clients while leading consulting teams to deliver measurable operational outcomes.

The role is comparable to a Manager role in a top-tier or boutique management consulting firm, with increasing responsibility for engagement ownership and practice growth.

Key Responsibilities

1. Engagement Ownership & Delivery Leadership
   • Own end-to-end delivery of Operational Readiness & Ramp-Up engagements, from mobilisation through stabilisation
   • Translate client objectives into clear engagement strategies, scopes, and delivery plans
   • Manage delivery across multiple workstreams, ensuring alignment across people, process, systems, operating model, and governance
   • Take accountability for engagement outcomes, quality, timelines, and commercial performance
   • Proactively manage risks, issues, dependencies, and change across complex client environments

2. Client Leadership & Stakeholder Management
   • Serve as the primary day-to-day client lead, building trusted relationships with senior client stakeholders
   • Lead steering committees, executive forums, and decision-making sessions
   • Provide clear, pragmatic advice grounded in operational realities and best practice
   • Navigate complex stakeholder dynamics to drive alignment and decision-making

3. Team Leadership & Mentorship
   • Lead, motivate, and develop high-performing consulting teams
   • Provide clear direction, coaching, and performance feedback to Senior Consultants,  Consultants, and Analysts
   • Create a strong learning culture focused on delivery excellence, accountability, and professional growth
   • Identify capability gaps and support targeted development and mentoring plans

4. Business Development & Commercial Responsibility
   • Lead and contribute to business development activities, including:
   • Shaping client opportunities and scopes of work
   • Developing proposals, pricing, and value propositions
   • Presenting to clients and supporting go/no-go decisions
   • Identify and convert follow-on opportunities within existing engagements
   • Build and maintain a strong understanding of client priorities, industry trends, and operational challenges
   • Contribute to pipeline development and revenue growth targets

5. Practice & Capability Development
   • Contribute to the evolution of the Operational Readiness & Ramp-Up practice, including:
   • Methodologies, tools, templates, and delivery standards
   • Thought leadership and market-facing content
   • Support continuous improvement of ways of working and delivery excellence
   • Act as a role model for consulting behaviours, values, and client impact

Experience & Qualifications

Required Experience

1. • 8–12 years’ experience in management consulting, advisory, or professional services
   • Proven experience as an engagement or project manager leading consulting teams and complex client engagements
   • Demonstrated experience in:

1. • • Operational Readiness and ramp-up to stable operations
     • Operating model design and operational transitions
     • Managing multiple workstreams and stakeholders
     • Strong track record across both delivery and business development
     • Complex operating industries (e.g. mining, energy, infrastructure, manufacturing) is strongly preferred

2. • Availability to travel as required to support client engagements at project sites, including international locations.

Skills & Competencies

1. • Strong leadership and team management capability
   • Excellent client-facing, facilitation, and influencing skills
   • Advanced problem-solving and structured thinking
   • Strong commercial acumen and financial awareness
   • High-quality written and verbal communication, including executive-level storytelling
   • Ability to operate confidently in ambiguous and fast-paced environments

Personal Attributes

2. • Trusted advisor mindset with a strong delivery orientation
   • Accountable, resilient, and outcomes-focused
   • Collaborative leader who builds trust and capability
   • Comfortable balancing strategic thinking with hands-on execution

Success Measures (First 12–24 Months)

3. • Consistent, high-quality delivery of client engagements
   • Strong client satisfaction and repeat work
   • Achievement of engagement-level revenue and margin targets
   • Development and progression of team members
   • Contribution to business development pipeline and practice growth

Role Progression

This role provides a potential pathway to Senior Engagement Manager, Associate Principal / Principal, with increasing responsibility for client ownership, revenue generation, and leadership of the Operational Readiness & Ramp-Up practice.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

In order to consider any application for employment, we will have to process your personal information.

A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another's personal information, such collection, retention, dissemination and use of that person's personal information must be done in a lawful and transparent manner.

In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the Hatch HR Processing Notice which can be accessed and viewed on the Hatch website: https://www.hatch.com/About-Us/Privacy-Statement-South-Africa, which HR Processing Notice we request you kindly download and read.

 #LI-DM4