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SAP Professional Services Billing Support Analyst (SAP SD)

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Date: Apr 21, 2021

Location: Johannesburg, Gauteng, ZA

Company: Hatch

Requisition ID: 39361 

Job Category: Information Technology 

Location: Johannesburg, Gauteng, South Africa 

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.


Looking to take the next step in your career? Hatch is currently seeking a highly motivated SAP Professional Services Billing Support Analyst (SAP SD) to join the Digital group in Johannesburg.


Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.


Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improve project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.


The SAP Billing Support Analyst supports the SD (SAP Sales and Distribution) module of Hatch’s iPas TF SAP solution, which provides support for billing on all Hatch projects. They will play an important role in user support, master data management and in various tasks associated with SAP enhancements. They have the responsibility to assist users, trouble shoot and take on tasks in order to ensure the billing applications continue to operate in an efficient manner that supports Hatch projects and corporate requirements. They are responsible for problem ownership and resolution, combined with superior customer satisfaction and service level attainment, for any support requests for billing. 


The SAP Billing Support Analyst acts as the first level support for Hatch’s enterprise software systems covered by iPas TF, for billing, and has the responsibility of ensuring that these enterprise applications support Hatch employees on projects and in corporate roles.


The SAP Billing Support Analyst interacts directly with end users to help them troubleshoot and resolve technical problems with iPas TF. They assume full ownership of the support request, ensuring it is resolved in a timely manner, or escalated appropriately to the iPas TF functional team for review.


The SAP Billing Support Analyst serves as the main contact/liaison between the end user, other support analysts, functional support, and the iPas TF Billing Functional team, who provide second level support and implement enhancements and new solutions.


The SAP Billing Support Analyst will support users on every continent and must be flexible as to working hours. In general, working hours will overlap North American time zones.


As the successful candidate, you will:

  • Manage, support, co-ordinate and resolve issues relating to SAP Applications – specifically related to iPas TF (SAP SD Billing)
  • Provide first level support by identifying and resolving system problems and training end users in the use of SAP for the billing business processes
  • Responsible for problem management activities such as issue resolution and root cause analysis
  • Work on and close out tickets in the Hatch Zendesk System, while adhering to SLA’s, standards, and processes for systems at Hatch
  • Identify proactive solutions for recurring issues
  • Work closely with SAP Functional Team to troubleshoot issues
  • Monitor integrations with external systems
  • Assist with system testing of enhancements and fixes
  • Assist with creation of user and support documentation
  • Maintain current knowledge of relevant technologies as assigned

You bring to this role:

Skills, Education and Experience

  • BA or BS degree in Business or Business and Computer Science / Information Systems or the equivalent Business and ERP Billing application experience in a professional services company
  • 3 years’ hands-on experience using or supporting an ERP Billing application in a professional services environment (ie not retail or manufacturing)
  • Experience with the SAP SD module in a professional services environment (ie not retail or manufacturing)
  • Understanding of concepts surrounding SAP SD / Billing account assignment and revenue recognition processes 
  • Excellent problem solving/analytical skills
  • Strong written and verbal communication skills, excellent interpersonal skills and customer focus
  • Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines
  • Flexible and able to adapt to changing circumstances or requirements
  • Demonstrated ability to learn new concepts


Nice to Have

  • Exposure to the following SAP areas: Resource Related Billing, Project Systems, CATS, Financials, Controlling and Results Analysis
  • General understanding of EPCM / Professional Services business processes

Why join us?

What we offer you?

  • Flexible work environment
  • Long term career development
  • Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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