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Technical Product Implementation Specialist

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Date: Sep 19, 2021

Location: Mississauga, ON, CA

Company: Hatch

Requisition ID: 40901 

Job Category: Information Technology 

Location: Mississauga, ON, Canada 

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff, with experience in over 150 countries, to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.


Hatch is currently seeking a young highly motivated Technical Product Implementation Specialist to join the Digital group in Mississauga.  As part of Hatch’s Digital Project Delivery Support (DPD) team as a Technical Product Implementation Specialist you will configure, administer, maintain, and support the COMOS application on projects and for the company as a default project application tool.


As the successful candidate, you will:

For the Project:

  • Investigate, manage, and resolve issues identified by project users, engaging additional specialists where needed.
  • Collect and understand requests for minor changes on project level and points out alternative options where possible.
  • Generate custom reports, by understanding the needs, priorities, alternatives necessary to support the project’s objectives.
  • Participant in project setup of the Digital Project Delivery suite of tools.
  • Plan and conduct training of other support staff, discipline Subject Matter Experts (SMEs), and users on how to get the most out of COMOS by role, ie increase productivity and efficiency.
  • Configure client specific tagging formats, report templates and queries
  • Monitor and maintain integration to 3rd party applications on projects to ensure data integrity is maintained throughout the common data environment.


For the Company:

  • Learn and understand the Hatch configuration for the COMOS design tool.
  • Communicate any required enhancements to the COMOS BIM Manager and development team
  • Prioritize bugs and enhancements in conjunction with other functional support personnel and Global Discipline representatives.
  • Collaborate with QA team members to develop and run test scenarios and test cases.
  • Perform functional acceptance testing of bug fixes, minor enhancements and major enhancements and assist with user acceptance testing.
  • Assist with knowledge capture and with the maintenance and update of users, marketing and training materials, manuals, and tutorials.
  • Support business development initiatives.
  • Understand and assist with data flow and Data Transfer Objects (DTO) requirements with Hatch’s common data environment.
  • Support the roll out of new versions of COMOS in conjunction with the COMOS development team


You bring to the role or need to develop in the role:

  • A recognized degree in Engineering or Computer Science from an accredited College or University.
  • Knowledge of automation and data modeling, systems and data integration, validation, and verification.
  • Good understanding of SQL Server administration (SQL & MYSQL), with a sound understanding of Databases and Data Structures.
  • Programming Experience in: .NET 4.0 and above, VB, C#, PowerShell.
  • Well-developed communication and interpersonal skills.
  • Superior time management skills, and the ability to prioritize tasks with minimal supervision
  • High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
  • Software development experience
    • Windows Azure servers
    • Knowledge of BIM principles
    • Experience working directly on projects in a multi-disciplinary engineering environment
    • CAD Experience: MicroStation, AutoCAD is beneficial
    • BIM Experience: Aveva suite, Bentley OpenPlant suite, Hexagon SmartPlant suite is beneficial
    • Programming Experience: VB Scripting for MS macros required.  Beneficial:  APIs (RESTful APIs and OpenAPI), Power BI, HTML5
  • Availability to travel when required.



Why join us?

What we offer you?

  • Flexible work environment
  • Long term career development
  • Think globally, work locally



We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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