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Client Engagement Programs & Systems Specialist

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Date: Feb 16, 2021

Location: Mississauga, ON, CA

Company: Hatch

Requisition ID: 38025 

Job Category: Administration/Support; Operational Performance 


With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.


Looking to take the next step in your career?


Hatch is currently seeking a highly motivated Client Engagement Programs & Systems Specialist to join our team in Mississauga, who will contribute to the ongoing development and implementation of Hatch’s global Client Engagement and Business Development best practices.


As part of our Shared Services team, comprised of Finance, Marketing & Communications, and Human Resources, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities.  We ensure delivery of services through the skills of our people, methodologies, and systems.    


Join our team and become part of a community that strives for positive change.


At Hatch you will represent our Client Engagement Team globally in the position of Programs and Systems Specialist. In partnership with your upline, the Client Engagement Programs and Systems Director, you will support and consult with the business “behind the scenes” in order to grow Hatch’s volume of work.


Our global Client Engagement Team is comprised of professionals with experience in business development, marketing, pursuit management, engineering, project management and at least one of Hatch’s core lines of business.


As the successful candidate, you will bring:

  • Support the ongoing utilization and improvement of Hatch’s CRM system by:
    • Analyzing user behaviors and developing KPIs
    • Serving in a “Super User” capacity, providing a front-line response to questions/issues/ requests from the broader business
    • Balancing user requests against the strategic intent of the tool and elevating them accordingly
    • Suggesting ongoing improvements to enhance user experience
    • Liaising with the technical team to initiate access requests
    • Liaising with the technical team on the design and development of new features
    • Testing and validating new features to ensure fit for purpose
  • Deliver training and support to teams on sales and proposals topics
  • Assist teams as they prepare for client interviews


You bring to the role:

  • Bachelor’s Degree or higher in Business, Marketing or Engineering
  • Minimum 7-10 years’ experience in a Marketing, Business Development, Commercial, Engineering, or Project role, demonstrating increasing responsibilities over time
  • 3 years of Business Development (BD) experience preferably in an Engineering and project support environment
  • Experience in one of the following industries – mining, energy, infrastructure or digital is preferred
  • Experience pursuing new business, with specific experience in $10 Million (+) pursuits is preferred
  • Inquisitive by nature
  • Solutions oriented
  • Excellent interpersonal, communications and presentation skills
  • High level of self-motivation and ability to consult in a productive, cooperative manner
  • Expert working knowledge of MS Office tools, including Word, Excel, PowerPoint and CRM systems


Why join us?

  • Develop innovation partnerships
  • Think locally, work globally
  • Engage with people who make a difference


What we offer you?

  • Flexible work environment.
  • Long term career development


We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. 

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