Share this job

Hexagon SmartMaterials System Administrator

Apply now »

Date: Jan 28, 2023

Location: Mississauga, ON, CA

Company: Hatch

Requisition ID: 84971 

Job Category: Information Technology 

Location: Mississauga, ON, Canada 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.


We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.


Looking to take the next step in your career? Hatch is currently seeking a highly motivated Hexagon Smart Materials (SMat) System Administrator to join the Digital group in Mississauga.


Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improved project outcomes, being able to leverage the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers. 


As the successful candidate, you will:

  • Provide technical support for SMat applications hosted on Azure servers
  • Provide technical support for integration between SMat and other applications on our digital platform
  • Monitor application components, services, use of licenses, and ensure the system is up and running and operating correctly
  • Proactively identify and resolve issues to prevent unplanned system downtime
  • Participate in efforts to develop and implement processes for application and system monitoring
  • Install new software or software versions on servers
  • Develop and maintain system documentation such as system architecture diagrams, Installation procedures, and various How to Guides
  • Publish maintenance schedules
  • Perform system health checks after IT completes regular maintenance on SMat servers
  • Assist with SMat system upgrades and hot fixes
  • Participate in deployment efforts of internally developed functions, reports, and interfaces
  • Setup projects in SMat as per standard and project specific requirements
  • Add SMat users and ensure that they have access to system components and reports as per requirements
  • Work closely with application development team and assist with troubleshooting including running database queries for simple to medium complex data analysis
  • Work closely with vendors to tune and troubleshoot applications including logging tickets and providing additional information while working directly with the vendor support teams
  • Work closely with Hatch Information and Communications Technologies (ICT) team to set up External Accounts, SSL certificates, Citrix, and similar
  • Have a thorough understanding of SMat integrations and work with other systems’ administrators on monitoring and proactively identifying and resolving issues related to connectivity, services, API and similar
  • Respond to requests and priorities set by the SMat Product Manager
  • Maintain current knowledge of relevant technologies as assigned
  • Maintain SLA, system availability, capacity management and performance KPI


You bring to the role:

  • Demonstrable admin and support experience
  • Demonstrable experience in troubleshooting, repair, and maintenance of technology to include hardware, software, and networking
  • The ability to multitask and deliver on time
  • Experience with writing Oracle SQL queries
  • The ability to learn quickly and handle a variety of responsibilities and tasks
  • A strong client focus
  • Willingness to work occasionally after-hours as part of a cross-functional team supporting global projects


Working knowledge in the following areas is considered an asset:

  • Smart Materials (product of Hexagon)
  • Windows / Microsoft Server Technologies including Azure, SQL, Email, core LAN/WAN networking concepts, IIS, Java, HTML, JSON, API, SSL
  • Agile Methodology and use of DevOps
  • Oracle PL/SQL, Apex


Why join us?

What we offer you?


  • Flexible work environment
  • Long term career development
  • Think globally, work locally


Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.


We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.


Job Segment: System Administrator, Sustainability, Application Developer, Database, SQL, Technology, Energy