Technical SuccessFactors LMS Lead - Mississauga

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Date: May 16, 2023

Location: Mississauga, ON, CA

Company: Hatch

Requisition ID: 85383 

Job Category: Human Resources 

Location: Mississauga, ON, Canada 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.


As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.


As a Technical SAP SuccessFactors LMS Lead, you are passionate about providing positive learning environment through world-class learning technology that contributes to Hatch’s People Development vision of bringing out the best leader in us all. 


As the successful candidate, you will:  
•    Manage the operations of our Hatch award winning Learning system and tools (e.g., LMS, virtual classroom, authoring tools, etc.) ensuring the LMS administration team is using the functionality effectively to ensure the integrity of our learning data and globally drive efficiency and effectiveness
•    Work with the People Development Content Manager to manage the daily operational activities and ongoing maintenance of the SAP SuccessFactors Learning module through our regional LMS administration team
•    Partner with HRIS/IT teams to plan and maintain an environment that provides a seamless learning experience across all regions
•    Partner with key stakeholders to develop and recommend roadmap items and strategy
•    Define auditing practices and quality standards to ensure the optimization of data that supports reporting needs
•    Lead upgrades associated with our Global Learning Systems to help identify and deploy new functionality to further support and improve learning experience across all regions
•    Assist business stakeholders in achieving a sustained, error free technology environment, by proactively identifying risks and working with technology partners to develop and implement risk mitigation plans to re-establish stability
•    Provide excellent customer service by troubleshooting and resolving errors to meet our agreed upon service level agreements
•    Provide expertise on training metrics to evaluate the efficacy of our learning solutions and inform design
•    Research and manage relationships with external learning content vendors, monitor their effectiveness and utilization
•    Research innovation and best practices in learning technology
•    Identify opportunities for innovation, experimentation, continuous improvement and collaboration to meet business needs, simplify work, improve the experience for our employees
•    Build high-trust relationships with employees in People Development, HR, Operations, and the various business units we support
•    Support various projects related to learning and development as required


You bring to the role:  

•    5+ years’ experience with HR/Learning technologies such as learning management systems (LMS), online ticketing systems, virtual collaboration tools and digital learning authoring tools (Articulate 360, Adobe Captivate) 
•    Certified SAP SuccessFactors Learning SME
•    PMP Certification is an asset


•    Excellent customer service skills, offering timely resolution to resolve tickets
•    Strong consultative skills, are very creative, resilient, and agile, and possess excellent SME and stakeholder interviewing skills 
•    Strengths in working both independently and collaboratively as part of a team
•    Ability to communicate at all levels of the organization – to both technical and business audiences, demonstrating strong influencing and negotiating skills
•    Ability to use good judgment and discretion with highly confidential and sensitive personnel information
•    Excellent analytical skills with a deep solutions-oriented approach
•    Project Management skills
•    Strong organization skills with the ability to prioritize workload and manage multiple tasks without close supervision
•    Excellent written communication and presentation skills
•    Experience in requirements gathering and developing system test scripts
•    Strong problem-solving and troubleshooting skills
•    Ability to understand integration and data flows of information across systems
•    Strong organizational skills and follow-through on commitments and deadlines
•    Ability to think laterally with strong analytical skills
•    Ability to be assertive, empathetic, tactful, and supportive


Why join us?

What we offer you?


  • Flexible work environment
  • Long term career development
  • Think globally, work locally


Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.


We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.


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