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Service Desk Intern - Pittsburgh (Fall 2021)

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Date: Jun 8, 2021

Location: Pittsburgh, PA, US

Company: Hatch

Requisition ID: 42168 

Job Category: Information Technology 

 

With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we understand that challenges are changing rapidly in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw upon our 9,000 staff with experience in over 150 countries to challenge the status quo and create positive change for our clients, our employees, and the communities we serve.

Hatch is currently seeking a Service Desk Intern for our Pittsburgh, PA office.

Responsibilities:

 

  • Assist in providing desktop services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services;
  • Prioritize and manage service support requests in line with expected service levels targets;
  • Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects;
  • Must be able to deploy image and software to computers locally and remotely;
  • Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required.
  • Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead;
  • Promote and adhere to departmental and organizational information security policies, standards and procedures;
  • Perform other related duties incidental to the work described;
  • Strive for excellence in customer service in line with the company values and expectations;
  • Ability to work overtime or flexible time when required.
  • Ability to travel to different offices and sites across. 

 

Qualifications:

 

  • Enrolled in a College or University or a similar post-secondary school with an accredited internship or a co-op program.
  • Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
  • Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required;
  • Familiarity with standard helpdesk software and a good knowledge of remote user support;
  • Excellent understanding of Microsoft productivity products, including MS Office 2016, Lync, Office 365, Skype for Business, Teams, SharePoint, OneDrive;
  • Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization;
  • Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin;
  • Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy;
  • Strong analytical, problem solving and troubleshooting skills;
  • Ability to function well in a team environment; work independently as needed;
  • Strong customer focus skills;
  • Strong oral and writing proficiency in English;

 

We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. Hatch is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation. 


Nearest Major Market: Pittsburgh

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