Student - IT Service Desk Technician Intern

Requisition ID: 94166 

Job Category: Campus 

Location: Pittsburgh, PA, United States 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
 

Hatch is currently seeking students local to the Pittsburgh area for an IT Service Desk Intern for our Pittsburgh, PA office. This internship opportunity is for an in-office, full-time 40 hours/week internship during Summer 2025.

Responsibilities:

• Provide IT Support to Hatch Employees including
• Hardware Support for Desktop PC's
• Software Support for Desktop PC's
• Rebuilding and Reconfiguration of PC’s
• Application Support for MS Office Suite
• Operate Help Desk and provide over the phone support
   

Qualifications:

• Currently pursuing an Associates of Science Degree or Bachelors of Science Degree in Computer Technology, Information Technology, Computer Science, or other related disciplines
• Demonstrated ability to troubleshoot and repair all forms of PC related problems
• Well-developed communication both written and oral skills
• Ability to function well in a team environment
• Strong customer focus
• Willingness to learn and undertake formal qualifications
• Good people/negotiation skills
• Any Microsoft Certification
• A+ Certification
• Any previous experience with Computer Support or Administration
• Customer related skills experience

Requirements for all sectors:

• To live our manifesto. Our vision and values that set us apart from our competition, put our planet first, and make each day a step toward positive change. Read more here: Hatch Manifesto
• Perform assignments related to your sector
• Assist with preparation of detailed design for projects
• Support preparation of drawings from detailed notes and specifications
• Coordination with other technicians/engineers on projects
• Provide support to Senior Engineers and Designers as and when needed

What we offer:

• Ability to apply your skills to challenging, interesting, and meaningful projects, while working alongside other highly intelligent and motivated people
• An exciting work environment in a constantly evolving industry
• The opportunity to receive excellent mentorship from industry experts
• Challenging career with countless opportunities
• Stability and consistency – you are joining the Hatch team and family to grow your career in a way that suites you best
• Expected growth at Hatch:
  • You will be able learn about the different sectors, processes, people and culture that drives our business
  • You will learn from others and develop relationships with your managers, colleagues, etc
  • Growth in our communities locally, but also thinking globally
• Company gatherings, happy hours, social interaction to build strong work relationships.
• Regional networking
• Young Professional Groups (YP)

All applicants must submit a copy of their transcript (official or unofficial) with their application.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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