IT Network Administrator

Requisition ID: 98349 

Job Category: Information Technology 

Location: Santiago, Santiago Province, Chile 
 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

Our Technologies team commercializes and delivers technologies across all three of Hatch's sectors: Metals, Energy, Infrastructure. We're a team of innovators and problem solvers who deliver custom and specialized engineering to deliver novel solutions and technologies.

We are looking for an Information and Communications Technology (ICT) Network Engineer (I,II,III) to join our ICT team and support our global operations. You will be responsible for providing technical assistance, troubleshooting, and maintenance of our ICT systems and devices. You will also have the opportunity to work on various projects and initiatives to enhance our ICT capabilities and services. 
You will need to have exceptional communication and interpersonal skills, as well as a customer-focused and solution-oriented mindset. You will be part of a varied and skilled team of ICT professionals, who will support and advise you on your career development. 

Key Responsibilities 

• Provide escalated support to end-users on ICT issues and requests, such as hardware, software, network, and cloud services. 

• Install, configure, and update infrastructure systems and services. 

• Monitor and maintain the performance and security of systems and services.

• Assist with the implementation and testing of new solutions and upgrades.

• Document and update procedures, policies, and manuals, and maintain accurate records of assets and inventory.

• Provide feedback on operational improvements.

• Support stakeholders on ad hoc projects that require ICT resources for completion.

• Review and keep up to date on ICT trends and developments and bring knowledge of these to the appropriate forum.

• Support practices and procedures that ensure data protection and security practices are of the highest possible standard.

• Work collaboratively with other teams in providing support, troubleshooting and maintenance of systems.

• Participate in regularly scheduled after-hours monthly maintenance windows to perform system firmware/software patching and/or infrastructure updates that requires system downtime outside of business hours.

• Provide support to other regional locations of the company, which may also require a time-shift of working hours in order to accommodate. 

Required Qualifications and Skills 

• At least 8-10 years of experience in a similar role, preferably in a large or global enterprise company, with the following skills:

• TCP/IP networking 

• Network Switching and Routing Technologies 

• Microsoft Windows Server technologies 

• Hyper-V

• Azure Cloud Technologies such as Entra, Azure Power Platform 

The following skills would be of benefit.

• HPE (Hewlett Packard Enterprise) Hardware

• Aruba Wireless

• Microsoft Office 365 Administration

• Knowledgeable in technology such as PowerShell scripting, batch files and scheduling tools

• Demonstrate an understanding of disaster recovery and backup technologies

• Proficiency with writing, communication and presentation of technical concepts

• Project Management skills (communications, estimating, scheduling and reporting)

• Excellent communication and interpersonal skills in English, both verbal and written.

• Customer-oriented and problem-solving attitude, with a strong sense of urgency and accountability.

• Ability to work independently and as part of a team, and to prioritize and manage multiple tasks and deadlines.

• Willingness to learn new skills and technologies, and to adapt to changing ICT needs and demands. 

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.